Refund Policy
Understanding your rights and our commitment to fair refund practices for cervalorinth's investment analysis education programs
Eligibility Requirements
Our refund policy applies to all course enrollments and educational materials purchased through cervalorinth. We understand that circumstances change, and we want to ensure you feel confident in your investment in financial education.
7-Day Trial Period
Full refund available within seven days of course enrollment if you're not satisfied with the content quality or teaching methodology.
Technical Issues
Refunds granted when persistent technical problems prevent access to course materials for more than 48 hours.
Course Cancellation
Full refund if cervalorinth cancels or significantly modifies a course after enrollment.
Important Considerations
Refund requests must include specific reasons for dissatisfaction. We review each request individually to ensure fair treatment for all students.
Course materials downloaded or accessed extensively may affect refund eligibility under our fair use guidelines.
Request Process
Submit Request
Contact our support team via email at info@cervalorinth.com with your enrollment details and refund reason. Include your order number and student account information.
Review Period
Our team reviews your request within 3-5 business days. We may request additional information or schedule a brief consultation to understand your concerns.
Decision Notification
You'll receive an email with our decision and next steps. Approved refunds include processing timeline and payment method details.
Processing
Approved refunds are processed within 7-10 business days. Credit card refunds may take additional time depending on your financial institution.
Refund Scenarios
Course Completion
Students who complete more than 60% of course content are generally ineligible for refunds, except in cases of technical issues or course quality problems.
Multiple Courses
Bundle purchases allow individual course refunds within the trial period. Remaining courses in the bundle stay active at adjusted pricing.
Payment Plans
Students on installment plans can request refunds for future payments. Already processed payments follow standard refund procedures based on course progress.
We handle each situation individually because we know that learning journeys don't always go as planned. Sometimes course expectations don't match reality, or personal circumstances change unexpectedly.
Processing Times
Refund processing varies by payment method and banking institutions. Here's what you can expect:
Credit Cards
5-10 business days after approval. International cards may require additional processing time.
Bank Transfers
3-7 business days for domestic Canadian accounts. Cross-border transfers take 7-14 business days.
Digital Payments
PayPal and similar services typically process within 2-5 business days once initiated from our end.
Processing Delays
Holiday seasons and banking maintenance can extend processing times. We'll notify you of any expected delays and provide tracking information when available.
Questions About Refunds?
Our student support team is here to help with any refund inquiries or concerns.
Email: info@cervalorinth.com
Phone: +16042527400
Address: Chemin Joseph Eugène, Albanel, QC #160, Canada